Booking Conditions Please Read Carefully
Advisor Travel accepts bookings subject to the following Booking Conditions. A 'Client'
is all persons named on the booking form intending to travel with Advisor Travel.
A 'Product' is any service sold by Advisor Travel . All Clients will be deemed to
have read, understood and accepted all Booking Conditions. To confirm a booking
Advsior Travel requires that the agent has taken full payment of all monies due.
A contract between the Client and Advisor Travel comes into existence when Advisor
Travel has confirmed the booking in writing and issued a Confirmation. The person
signing the booking form (that incorporates these terms and conditions) warrants
that s/he has full authority to do so on behalf of all persons whose names appear
thereon, and confirms that all such persons are fully aware of and understand these
terms and conditions. The said contract, including all matters rising from it, is
subject to Turkish Law and the exclusive jurisdiction of the Turkish Courts. No
employees or representatives of Fez Travel has any right to alter, vary or waive
any of these terms and conditions, not to undertake any liability whatsoever on
behalf of Advisor Travel, unless such be in writing and signed by the Director of
Advisor Travel. Advisor Travel reserves the right to decline any booking at their
discretion without further explanation.
Amendments and Cancellations by Clients
Clients can cancel at any time. The cancellation will be effected at the time that
Advisor Travel receives a written request from the Agent or for direct bookings
from the Client, and the following cancellation charges will apply.
More than 42 days prior to departure - 10% of the product cost or 40 GBP, whichever
is higher. 29 to 42 days prior to departure - 25% of the product cost or 40
GBP, whichever is higher. 14 to 28 days prior to departure - 50% of the product
cost or 40 GBP, whichever is higher. 0 to 13 days prior to departure - no refund
is given. No refund is given for a partially used Product.
After the booking has been confirmed proposed amendments must be written by 'the
Lead Client' and will incur an administration fee of equivalent to GBP 30.00 except
for the first change that will incur no fee. No requested change can be guaranteed.
If any number of the party is prevented from travelling because of death, injury
or serious illness of the client, close relative or friend, redundancy or jury service,
it may be possible to transfer the booking to another suitable person or departure
date or tour of similar standard and cost provided that written notice is confirmed
by Advisor Travel.
If a refund is payable by Advisor Travel to the Client, the refund amount will be
calculated according to the conditions set out in Section 2.a and with consideration
of evidence of exceptional circumstances. Advisor Travel will not pay fees charged
to the Client by the Client's bank for processing the credited amount.
Information and Pricing Policy
Before a booking is confirmed, Advisor Travel reserves the right to amend brochure
prices due to any circumstances outside the control of Advisor Travel such as but
not limited to changes relating to governmental action, increases in transportation
costs (including schedule airfares and the cost of fuel) changes in any dues, taxes
or fees chargeable for services (including landing taxes or embarkation / disembarkation
fees at airports), increases in admission fees.
Bank transfers are accepted as the full amount payable as published. Advisor Travel
only accepts Credit Card payments in New Turkish Lira (YTL). The full amount payable
in New Turkish Lira is calculated by taking the daily buying exchange rate on the
date of sale multiplied by the full amount published and payable. The said exchange
rate can be found at www.tcmb.gov.tr. Your bank will use their exchange rate when
charging your Credit Card for the amount of New Turkish Lira that was withdrawn
by Advisor Travel.
Product information is published by Advisor Travel in good faith and Fez Travel
will use its best endeavours to operate all Products as advertised. Advisor Travel
reserves the right to change any of the facilities and services described in its
publications and to substitute alternative arrangements of comparable monetary value
without compensation and accepts no liability for loss of enjoyment resulting from
any change.
Cancellation By Advisor Travel
All Advisor Travel Products are subject to a minimum number of participants except
for Guaranteed Departure Products listed in Clause 14. Advisor Travel reserves the
right to cancel any confirmed booking in any circumstances, however, Advisor Travel
will not cancel a Guaranteed Departure Product except in the unusual circumstances
of force majeure, defined here as war, threat of war, riot, civil strife, industrial
dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather
conditions, flight cancellation or any other external circumstances beyond the control
of Advisor Travel. Compensation is not available if Advisor Travel is forced to
cancel or in any way change a tour due to force majeure but where Advsior Travel
is unable to provide the tour booked, Advisor Travel will return to the Client all
monies paid to Advisor Travel (less any insurance premiums paid) or offer an alternative
date or holiday of comparable standard.
Tour Meeting Point
Clients are fully responsible for transportation to and from the Tour Meeting Point.
The Tour Meeting Points are as set out in the relevant brochures or as advised by
AdvisorTravel at www.Advisortravel.com/packs.
Travel Insurance
Adequate insurance is mandatory for all Clients to cover at least but not limited
to medical and repatriation expenses, loss of luggage and cancellation or curtailment
of a Product and should not exclude any planned adventure activities from the time
of booking for the full duration of the Product as a minimum. A Client and his personal
belongings are the sole responsibility of himself. Advisor Travel accepts no liability
on the Client's behalf where Advisor Travel has provided a Product of reasonable
standard. Clients are fully responsible for arranging their own insurance.
Liability of Fez Travel
Advisor Travel Products and in particular, adventure activities, contain an element
of risk to the personal safety of the Client that other package holidays may not
contain. By accepting these Booking Conditions Clients are aware of the risks inherent
in their chosen travel and Clients undertake such risks at their own volition. Advisor
Travel accepts no liability of Client's damages where Advisor Travel has fulfilled
its Duty of Care to Clients by providing Products of a reasonable standard. Advisor
Travel accepts no liability if there has been no fault on the part of Advisor Travel
or its' suppliers, and the reason for the claimed damages was either the Client's
fault or a result of unusual circumstances beyond the control of Advisor Travel
by force majeure and the consequences of which could not have been avoided even
with all due care.
In respect of carriage by air, sea and rail and the provision of accommodation,
Advisor Travel's liability in the said cases will be limited in the manner provided
by the relevant international conventions. Advisor Travel accepts no liability if
additional costs to the Client are incurred through delay, accident or disruption
of the Product(s) beyond the control of Advisor Travel by force majeure.
Travel Documentation
It is the responsibility of the Clients to be in possession of a valid passport,
visa permits, vaccinations, preventative medicines and other medical certificates
and all necessary travel documents. Advisor Travel is not liable for damages arising
from changes in regulations or laws to the necessary travel document requirements.
Information about these matters is given in good faith by Advisor Travel but without
liability.
Health and Conduct
Prior to booking, all Clients are expected to satisfy themselves that they are fit
and able to complete the itinerary of their chosen tour as described in the brochure.
Any Clients with pre-existing medical conditions or illness must declare the true
nature of such conditions at the time of booking, and make arrangements for the
provision of any medication or other treatment which may be required during the
tour. Such a client is required to provide a medical statement from a General Practitioner
to confirm they are fit to travel. Failure to make such disclosure will constitute
a breach of these booking conditions and relieve Advisor Travel from any obligations
and liability.
Client Exclusion and Local Law
Clients agree to accept the authority and decisions of Advisor Travel's and its
supplier's employees and representatives whilst on tour. If in the opinion of such
persons, the health or conduct of a Client before or after the departure appears
likely to endanger the safe, comfortable or happy progress of the tour, the Client
may be excluded from all or part of the tour without prior notice or any liability
on the part of Advisor Travel. In the case of Client ill health, Advisor Travel
may make such arrangements as it sees fit and recover the costs thereof from the
Client. Passengers agree to comply with the laws and regulations of the countries
they travel. Advisor Travel shall not be liable to any Clients who commit illegal
or unlawful acts whilst on tour.
Photographing
Our authorised representatives may take photographs and films of our Clients while
using any Advisor Travel Product. Advisor Travel reserves the right to use said
material for any advertising or promotion without obtaining further consent. Advisor
Travel also reserves the right to use any comments Clients make, questionnaires
or complimentary letters with respect to Advisor Travel or its Products in promotional
literature without obtaining further consent.
Complaints
If the Client has a complaint about any of the Product arrangements the Client must
raise the complaint immediately with a Advisor Travel employee so that Advisor Travel
can use its best endeavours to rectify the problem. Advisor Travel cannot rectify
a problem it is unaware of. Failure to complain on the spot will extinguish or at
least reduce Advisor Travel's liability to pay compensation. Should Advisor Travel
be unable to resolve the problem on the spot a complaint must be made in writing
within 7 days of completion of the product.
Accommodations
Organised tour accommodations are based on twin/double/triple or quad share accommodation.
That is, individual travellers not requesting a single room will be placed in rooms
together. For pre and post tour accommodations the entire room will be reserved
for the client. We cannot arrange shared pre and post tour accommodations for single
travellers - single supplement is required. Advisor Travel will make every effort
to accommodate people travelling together in their requested room type, however,
this cannot be guaranteed.
Child Discount Rates
0 years to 5 years of age: Free of charge.
6 years to 12 years of age: Half of the
full rate.
Children receive discounts on Gulet Cruises and the following rates will apply:
0-3 years: Free of charge
Airport transfers
Istanbul airport transfers where included in the tour or purchased separately are
from:-
Ataturk International airport.
Sabiha Gokcen airport for Turkish Airlines and EasyJet arrivals from Luton airport
only. A surcharge will apply for all other transfers whether included in the tour
cost or purchased separately.
Guaranteed Departure Products
Guaranteed Departure Products are guaranteed to depart on the dates advertised in
the brochure except where beyond the control of Advisor Travel by Force Majeure
and include all tours within the brochure and on the website that are not included
in 17 and 19 below.
Minimum Number Products
Minimum Number Products are all Products that are not listed as Guaranteed Departure
Products.
If there are not enough Clients booked on a Minimum Number Product that is cancelled
for that reason, Advisor Travel will inform the Client or Client's Agent. In such
a case the Client is given the free of charge option of changing to an alternative
date or Product of comparable value or upgrading to another tour or a refund of
all monies paid. In this case, Advisor Travel will use their best endeavours to
find a suitable alternative.
Maximum Number Products
A maximum limit of 20 passengers is set for these tours. This limit may be changed
at Advsior Travel's discretion without notice. Bookings will be closed and not be
accepted after this limit is reached.
Gulet cruises
Sail Away and Enchanting Blue only:
Availability must be confirmed with Advisor Travel in writing prior to acceptance
of any booking.
The departure date of a gulet cruise may not be changed within 2 weeks of departure
Gulet cruises other than Sail Away and Enchanting Blue only:
The departure date of a gulet cruise may not be changed within 72 hours of departure
On all gulet cruises, single travellers must pay single supplement. Twin share is
not available on Gulet cruises unless otherwise stated.
Battlefields Tours operate by Advisor Travel Ltd.-
Feul Levy
Advisor Travel reserve the right to impose a fuel levy on new bookings should the
price of diesel in Turkey rise above 3.50 YTL per litre
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